FAQ

Frequently Asked Questions

❓ Where do you ship?
We ship to the USA, Canada, Australia and the United Kingdom. All orders are processed and shipped within 1-3 business days.

❓ How long does delivery take?
Standard delivery takes 7-15 business days depending on your location. Expedited shipping options may be available at checkout.

❓ How can I track my order?
Once your order is shipped, you will receive a confirmation email with your tracking number. You can use it to track your package at any time.

❓ What if I receive a damaged or wrong item?
Please contact us at support@pawvon.com within 7 days of receiving your order. We will resolve the issue as quickly as possible.

❓ Can I return or exchange a product?
Yes! We offer a 30-day return policy for unused and unopened items. Please refer to our Return & Refund Policy for full details.

❓ Are your products safe for dogs?
Absolutely. All Pawvon products are carefully selected and tested to ensure they are safe and suitable for dogs of all breeds and sizes.

❓ How can I contact you?
You can reach us anytime at support@pawvon.com. We typically respond within 24-48 hours.